Help

Table of Contents


Go To Top Frequently Asked Questions

  1. How do I sign up for 835/ERAs and EFTs
    1. To receive EFTs and ERAs, complete enrollment with InstaMed at www.instamed.com/eraeft.
    2. To download instructions for enrollment at InstaMed please click here Download the Online Registration FAQ.
    3. To view InstaMed’s FAQs please click here.
    4. To view InstaMed’s Payer list please click here.
    5. To view InstaMed’s Clearinghouse list please click here.
  2. How do I add sub users?
    1. Log-in to eprovider.globelifeinc.com
    2. Access the “Admin” menu
    3. Select “Manage Users”
    4. Click “Add New User” and enter the e-mail address (sub-user will receive an email)
    5. Designate the appropriate role access by selecting “User” or “Admin”
      1. Choosing the “User” role will give the sub-user “View Access” and/or “ERA Access”
      2. Choosing the “Admin” role will give the user all functionality to view/download ERAs, add sub-users, and adjust ERA settings.
  3. How do I view/print EOBs?
    1. Log-in to eprovider.globelifeinc.com
    2. Access the “Payments” tab
    3. Click “View EOB” then click “Print”
  4. Without a paper EOB, how will I know which claims apply to my EFT?
    1. Providers must request that their financial institution deliver the EFT trace number.
    2. Once you have the trace number, you will need to go to the “Payments” page on eprovider.globelifeinc.com and search the trace number. The search will return all claims associated with that trace number.
  5. How can I reconcile my 835/ERA with my EFT?
    1. The EFT Trace number is placed in the “Payment Related Information” field of the CCD+ Addenda Record. This trace number may be considered the check number for comparison. You must work with your bank if you wish to be notified when EFTs are credited to your account.
  6. Whom do I contact if I need assistance with my 835/ERA or EFT?
    1. If you need assistance with electronic remittance advice or electronic payments please contact us at editeam@globe.life.
  7. What kind of functions can I perform when logged-in to eprovider.globelifeinc.com?
    1. Download ERAs
    2. Search claims
    3. Search payments
    4. Search Eligibility
    5. Manage your user information and password
    6. View printer-friendly version of an EOB
    7. Manage your ERA preferences
    8. Manage your user information and password
    9. View Tax IDs
    10. Add Tax IDs
  8. Can I submit claims via the Web portal?
    1. No, Providers participating in the Medicare program do not need to submit paper claim forms. Medicare will send those claims via electronic transfer. Non-participating providers should submit a CMS 1500 form along with a copy of the Medicare Remittance Advice form. Hospitals must submit the UB-04 form along with a copy of the Medicare Remittance Advice form. The mailing address can be found on the Help page under Claims Filing Instructions.
  9. Is there any customer support for the eprovider.globelifeinc.com?
    1. Yes, please contact us at 877-577-3914 or e-mail us at eProvider@globe.life.
  10. Why was I automatically logged out while I was working in the Web Portal?
    1. This may be caused by inactivity after 30 minutes.
    2. Refresh page to log back in to the site.
  11. How do I reset my password?
    1. You may change your password at any time on the Your Account page.
    2. If you have forgotten your password select forgot password on the login page.
      1. Put in your email address.
      2. Wait for an e-mail to change your password and click the link
      3. Answer your security questions.
      4. You will then be prompted to change your password.
      5. If you cannot remember your security questions you will be prompted to answer check information to validate your account.
        1. Once you have changed your password you are encouraged to change your security questions to something that is easier to remember.
    3. Forgot Password e-mails are sent very soon after the request. If you do not receive an e-mail, check your spam folder and be sure the e-mail address you entered is identical to the e-mail address used for your account. If you not certain of your e-mail address or do not receive a password reset e-mail, contact us at 877-577-3914 or e-mail us at 877-577-3914 or email us at eProvider@globe.life.
  12. I am locked out of my account, what should I do?
    1. Wait 15 minutes and try again to log in again.
    2. If you still cannot login, please contact us at 877-577-3914 or e-mail us at eProvider@globe.life.
  13. I am not able to download my ERA, what should I do?
    1. Please send an e-mail to editeam@globe.life.
  14. What if I did not complete the registration process, and the link in my e-mail does not work or has expired?
    1. Try to login with the username and password that you may have created.
    2. If you use the link and the message reads the link is invalid, please copy and paste the full link in your browser. If you still see an invalid link message, contact us at 877-577-3914 or e-mail us at eProvider@globe.life.
  15. Why can’t I view my claims?
    1. Adjust filters at the top of the screen and try again. Claims older than 6 months may not be available on the website. If your claim is over 6 months old, contact us at 877-577-3914 or e-mail us at eProvider@globe.life.
  16. What companies do I access to view my Medicare Supplement claims?
    1. United American Insurance Company
    2. Globe Life Insurance Company of New York
    3. Globe Life and Accident Insurance Company
    4. Liberty National Life Insurance Company
    5. American Income Life Insurance Company
  17. What browsers can I use?
    1. Google Chrome is recommended. Internet Explorer 11 and Firefox are also supported, but variations in browsers and operating systems can cause some unexpected results. Please contact your company’s help or technical support if you experience browser issues. If you continue to have browser related problems, contact us at 877-577-3914 or email us at eProvider@globe.life.

Go to Top Contact Us

Contact us by email at eProvider@globe.life.

Contact us by phone at 877-577-3914.


Go to Top Claim Filing Instructions

  • Hospitals must submit the UB-04 form with a copy of the Medicare Remittance Advice.
  • Physicians and other providers who participate in the Medicare program do not need to submit claims in a paper form. Medicare will send those claims via electronic transfer. If the provider does not participate, they may submit a CMS 1500 form with a copy of the Medicare Explanation of Benefits form.
  • Insureds must submit a copy of the Medicare Explanation of Benefits form (Medicare Summary Notice).

The claims addresses are :

United American Insurance Company
Attn: Claims Department
PO Box 8080
McKinney, TX 75070-8080
Globe Life Insurance Company of New York
Attn: Claims Department
PO Box 3125
Syracuse, NY 13220-3125
Globe Life and Accident Insurance Company
Attn: Claims Department
PO Box 8080
McKinney, TX 75070-8080
American Income Life Insurance Company
Attn: Claims Department
PO Box 3107
McKinney, TX 75070
Liberty National Life Insurance Company
Attn: Claims Department
PO Box 8080
McKinney, TX 75070-8080